The man, whose identity has been concealed, had received a text alert from Lloyds Bank stating £4,100 was leaving his bank account. There was nothing I could seemingly do to stop it,” the customer told The Guardian. “Using another phone line I again called Lloyds’ customer services but was told that only the fraud department could deal with it. “Why did they not immediately freeze the bank account when I called up? In any case, the money should only ever be returned to the account it arrived from.

Source: Daily Mirror May 10, 2021 13:51 UTC