The complainant said he had booked a lower berth — while travelling via the Link Dakshin Express on March 30, 2013 — as he was suffering from knee pain. He alleged that when the train stopped at Bina junction in Madhya Pradesh, some “unauthorised people” entered and occupied his berth. Claiming that he underwent “a lot of mental stress because of the inconvenience during the journey”, the man moved the district consumer forum claiming Rs 20 lakh as compensation. The district forum, in its order passed in 2014, said, “We hold the opposite party (the ministry) to pay Rs 75,000 as compensation for harassment, mental agony, physical discomfort and litigation expenses. We direct Rs 25,000 be deducted from the salary of the TTE who was deputed in the compartment.” The complainant then filed an appeal in the state consumer forum for enhanced compensation.

Source: Indian Express June 13, 2017 19:52 UTC