The Communications and Multimedia Commission (MCMC) will commence a Public Inquiry on the proposal for revised Mandatory Standards for Quality of Service (MSQoS) related to telecommunication services and introduce a new MSQoS for telco customer service. MCMC in a statement said the MSQoS are the (new) Customer Service, Wireless Broadband, Wired Broadband and Public Cellular Service. It said the public inquiry was aimed at collecting the views of the public and all stakeholders on the proposed new standards related to the services involved to replace the existing MSQoS. The public and all stakeholders can provide their feedback on its official website at www.mcmc.gov.my starting today until June 4 and MCMC will consider all views to support or to amend the proposed MSQoS. MCMC monitors and regulates the implementation of the quality of service of all relevant service providers and enforcement action will be taken towards any failure to comply to the standards.

Source: The Star April 09, 2021 03:31 UTC