KUALA LUMPUR: Malaysia Airports Holdings Berhad (MAHB) has assured travellers that lengthy immigration queues during peak hours at klia2 will soon be a thing of the past. MAHB said it is now focusing on ways to improve immigration clearance, such as working with the Immigration Department to prevent passenger backlog, and relocating its Eraman Emporium to free up more space in the area. Its chief operating officer Datuk Mohd Shukrie Mohd Salleh said they are in discussions with the Immigration Department on how to avoid a repeat of Thursday’s incident, which saw an almost two-hour backlog at klia2’s immigration counters. Together with the cooperation of the Immigration Department to fully man the counters, especially during peak hours, processing times at immigration counters will be significantly improved,” Shukrie said in a statement today. “Based on our observation, the utilisation of immigration counters was at 70 per cent during the unusually-long queue incident,” he said.

Source: New Strait Times October 18, 2019 05:15 UTC