The majority of luxury hoteliers believe business will return to normal within a year and are confident of handling a coronavirus outbreak. However, FTG says some hoteliers have 'created ingenious ways to keep the guest experience as seamless and enjoyable as ever'. This, says FTG, demonstrates that hospitality will look different, but that 'hoteliers continue to put a premium on the guest experience'. Others see it as an inconvenience to the flow of their stay in a luxury hotel.' 'Hotels have reinvented their operations, ensuring that guest experience is still at the heart of the luxury hotel stay.

Source: Daily Mail July 28, 2020 16:35 UTC