On Feb. 1, Loblaw merged the PC Plus and Shoppers Optimum loyalty programs. Her five-figure points balance didn’t show upDorothy Kew merged both cards and had a new PC Optimum card. Her six-figure points balance didn’t show upFatin Juma had 495,640 Shoppers Optimum points, worth $850, which she couldn’t add to her PC Optimum account. “Every time, I receive a message that my Shoppers Optimum points are linked to another account. To her surprise, it showed both a different points balance and a different name (Renee).

Source: thestar March 19, 2018 16:25 UTC