Of all the data points it seems that the clearest correlation between team behavior and creating and fostering Psychological Safety is whether or not team members feel they have been heard. What if you have had the courage to express what matters to you and yet you don't feel you've been "heard"? Nowhere is this more visible of a topic than in Agile teams where the teams are by default tight-knit, clear on goals, having an intense mandate and expected to precisely and predictably deliver fast. So while this is something that needs to be on the radar of any self -respecting company leader, making the team feel safe and starting at ensuring they always feel heard is the firm to-do of any product owner, scrum master or team leader of any sorts. This is, in fact, expecting every Agile team leader to be an efficient de-facto psychologist while driving a backlog.

Source: Forbes January 22, 2019 07:07 UTC