AFTER reading the letter “Utmost good faith principle fall on wayside” (The Star, May 5), I was compelled to write about my own experience with my former insurance company. I signed up for a health policy with a monthly contribution of RM100 (the highest plan) in February 2008. In January this year, I received a call from the insurance company informing me that my plan had lapsed because I had not settled my contributions for one year. To my surprise, the insurance company informed me that my plan had been downgraded from RM100 to RM30 due to my diabetic condition. Is this how an insurance company practises “humanising” as one of its core values?

Source: The Star May 08, 2021 00:33 UTC