They voice mounting frustration over how the California Department of Insurance investigated their complaints about State Farm. Now, they said, State Farm is cutting off prepaid rentals and leases for fire victims who aren’t close to returning home. “ When it comes to the [insurance department], we’re all totally in the dark.”A spokesperson for State Farm declined to address complaints from L.A. fire victims. A representative for the state insurance department declined to comment on its handling of complaints against State Farm. By far, the largest share of those claims are with State Farm General, the California subsidiary of State Farm Mutual.

Source: Los Angeles Times February 19, 2026 23:05 UTC