A Kiwibank error has changed the status of some customers to 'US resident' and is threatening to close their accounts until they prove they are not. Bank customers have to provide declarations about their status – usually prompted by someone opening a new account or somehow indicating their foreign status. RNZ has heard a phone recording made by a Kiwibank customer of a conversation with a bank employee. Jane said she wants Kiwibank to come clean and own their mistake rather than pinning the blame on customers. Jessica Wilson from Consumer NZ said Kiwibank needed to own up as to how many customers have been sent these letters in error.

Source: Stuff July 22, 2020 00:56 UTC