Safaricom, which has been investing on average Sh30 billion every year on its infrastructure, has been at loggerheads with the market regulator over its network quality. With a customer base of 25 million customers, a network problem affects many people. Our call drop rate is at 0.3 per cent,” Safaricom Chief Executive Bob Collymore said at the launch yesterday. The mobile operator yesterday launched the service that will see callers refunded a maximum of one minute in extra talk time as compensation for the inconvenience. Several Quality of Service reports by the Communications Authority of Kenya (CA) in the past have found all four mobile operators in Kenya as non-compliant in all or some of the parameters.

Source: Standard Digital June 30, 2016 05:37 UTC