| Published Tue, May 1st 2018 at 09:06, Updated May 1st 2018 at 10:03 GMT +3Electricity Pylon power line transmission tower at sunsetState power distributor Kenya Power last week held a question and answer session with journalists and customers in a bid to explain why customers have been receiving abnormally billing reports. The first of these questions was the Sh150 monthly fixed cost charge. The fixed cost charge is meant to cater for the utility’s cost of providing the service including logistics and customer care. However, when asked how the charge was arrived at, Kenya Power could only direct consumers to a link to calculate their bills. The company ignored questions about why consumers had to use their own resources to reach out to the company for assistance even after paying the fixed cost charge for this service.

Source: Standard Digital May 01, 2018 06:00 UTC