By dialing *977#, customers can also report outages, apply for new electricity connections, and verify the identities of people presenting as employees or contractors of the company. "The company is also rolling out a county structure which is premised on devolving its key functions such as operations and maintenance, customer service,” he added. Currently, most customers access the company’s services by calling the National contact centre or by physically visiting offices across the country. “We are keen on forging a proactive engagement with our customers in order to address the challenges they are facing,”said Ngugi. Besides the USSD code, customers can also access the company’s services through MyPower app which is available on android and iOS.

Source: The Star August 26, 2020 10:30 UTC