This is the adage Teratai assemblyman Bryan Lai Wai Chong lives by. “In my six years of training to be an assemblyman, I have learnt that complaints are a plea for help from the rakyat. Complaints, even angry ones, are messages that there are problems on the ground that need to be solved,” said Lai. So, the onus is on the assemblyman to keep calm and look for answers, instead of becoming irritated. The second is to have a better look at things that need fixing, such as potholes.

Source: The Star December 17, 2018 01:07 UTC