Karen Scott-Howman: Customers drive banking innovationSupplied Karen Scott-Howman is the chief executive of the New Zealand Bankers' Association. This innovation in banking services has come in response to customer demand and behaviour. The latest Consumer NZ banking survey found that 86 per cent of bank customers are satisfied with their bank. While the look and feel of bank branches has changed over time, they still provide access to traditional banking services. Some banks are also providing digital educators, to help customers learn how to get the most out of online banking services.

Source: Stuff January 15, 2017 16:01 UTC