KLM Turns 100 But Is Losing Millions. This Is What They Can Do About It.
GettyOn Monday 7 October this year, KLM, the world's oldest airline turns 100. KLM's marriage with Air France is not all roses—to say the least. Throughout the years, KLM outperforms Air France both financially and in terms of customer satisfaction. But the last quarterly results show that the disappointing results cannot only be ascribed to Air France. The answer can be found by looking at the entire process of flying and the pains that customers experience throughout that process.
Source: Forbes May 07, 2019 06:33 UTC
