According to the East Africa Bribery (EABI) Index 2017 published by Transparency International chapters in East Africa, bribery is still rampant despite efforts to reform public institutions and educate citizens on the consequences of corruption. Tax services (12.9) and Huduma Centre (10.7) were at the bottom of the list of the adversely mentioned institutions. Since 2010, the survey has been carried out in Kenya, Uganda, Tanzania, Rwanda and Burundi. Institutions should consider digitisation of services to reduce service transaction time and minimise the human interface that facilitates bribery. According to the EABI 2017, Huduma Centres, which have deployed technology to manage customer service, recorded the least bribery incidents.

Source: Daily Nation October 24, 2017 19:47 UTC