The bank’s focus on cross-selling was later blamed for the aggressive sales quotas that pushed thousands of workers to open accounts without customers’ authorization. Shareholders argued that executives continued to brag about cross-selling even once it was clear those quotas were “corrupting, rather than reinforcing, Wells Fargo’s purported corporate values and cross-selling business model,” according to court filings.

Source: Los Angeles Times December 19, 2018 21:55 UTC