From air conditioning system not working to broken glass panels, Sinha receives dozens of complaints on twitter daily. Jayant Sinha, the new minister of state for civil aviation, has taken the social media route to connect with flyers by directing their queries and problems to airlines and airports, and asking them to help out. Lost baggage, stinking airport toilets or airlines overcharging passengers are common problems for domestic flyers, redressal for which can take weeks, sometimes even months. The “tremendous response” and “goodwill” that the speedy redressal mechanism has generated has made the aviation ministry think whether to institutionalise the system. This Govt works,” tweeted a passenger after Sinha’s intervention helped him get his baggage back.

Source: Hindustan Times August 03, 2016 02:37 UTC