After he was stuck on Toronto tarmac for almost seven hours Tuesday night, an Air Canada flyer says he's frustrated that the airline didn't clearly inform passengers what their options were. David Kitchen was stuck on the tarmac in Toronto for more than six hours Tuesday night, waiting to fly to Victoria, B.C. After four hours, Kitchen said passengers were given the chance to get off the plane. High winds and freezing rain iced over the entire airport apron and caused late departures and cancellations, said an Air Canada spokesperson in an email. However, Lukács said Air Canada changed its terms and conditions last year so that it could keep passengers on the tarmac for four hours.

Source: CBC News February 14, 2019 00:56 UTC