It’s a sure bet that at some point in your consuming life, you’ve interacted with an overseas call center. Many U.S. companies save a buck by outsourcing customer service to the Philippines, India, Mexico and other telephonic destinations. In a call to customer service, he says he “could hear in the background people chatting in foreign languages.”That’s not what troubled him. Legislation was introduced in Congress in 2009 aimed at requiring overseas call center workers to identify their location. Many overseas service reps are trained to adopt American-sounding names and mannerisms to fool callers.

Source: Los Angeles Times February 08, 2017 17:00 UTC