Combined with a huge selection of products and reasonably competitive pricing, Amazon gave their customers no reason to shop elsewhere. The only Amazon people I ever come in contact with are an endless parade of algorithmically dispatched delivery drivers. But even as Amazon prospers with a surge in demand for product delivery, their performance is changing for the worse. Amazon’s loyalty has been based in large part on convenience, and we’re seeing that impacted by the current crisis. At Amazon, the customer comes first - that’s the driving force that has made them enormously successful.

Source: Forbes May 08, 2020 16:07 UTC