Transcript for Inside the hub where Southwest responds to passengers' complaintsWe are back with tips for smooth holiday travel. The TSA preparing to screen more than 24 million passengers this week and David Kerley is inside southwest airlines social media hub where they are responding to complaints in realtime. This is inside southwest social media hub where they listen to you and try to solve problems with this very powerful tool. Reporter: Southwest has a team of 40 covering 24 hours a day. A couple of tips for you if you want to use social media to talk to your airline.

Source: ABC News November 21, 2017 13:02 UTC