Indigo Airlines encountered a widespread service outage, causing significant inconvenience for passengers nationwide. The online system failure prevented travellers from making flight adjustments or conducting web check-ins. The airline’s website, app, and customer service channels remained inaccessible throughout the morning as a result of the system shutdown. As a result, individuals faced challenges in booking new tickets, and those with existing bookings were unable to check their flight status online. The airline’s website, app, and customer service remained closed in the morning, resulting in long queues and disputes at airline counters.

Source: News 24 January 17, 2024 01:58 UTC