Fellow passengers claimed that after Dr Rai boarded and took his seat, he complained to the crew about mosquitos flying around. All that the staff did was to curtly ask him to take another flight to Bengaluru, they said. Last November, Indigo had to apologise to a passenger, Ms Urvashi Parikh Viren, after she fell off her wheelchair while being assisted by its staff at Lucknow airport. The airline initially issued a four-page statement defending its staff, saying they were only acting in self-defence. The report criticised the aviation industry, saying that of all the customer complaints, 30.5% flyers had poor customer service experiences.

Source: dna April 10, 2018 00:07 UTC