I recently switched energy supplier from SSE to Octopus as it offers an attractive tariff for homes like mine that use heat pumps. It seems the readings used by Octopus when you opened your account differed from those submitted to SSE when you left it. SSE said it needed Octopus to agree with its meter readings before it could move on. Tell me about your experience by emailing sally@dailymail.co.ukThe complaints staff then sent the details to the bank’s dormant account recovery department. But it shouldn’t be this difficult to reawaken a dormant account.

Source: Daily Mail March 04, 2026 05:11 UTC