IT-BPM industry sees growth slowdown 0 SHARES Share it! The best scenario showed revenues reaching $32 billion by 2022 from $30 billion in 2021 and $28 billion in 2020. For 2019, the industry is expected to improve its revenue to industry revenue is expected to reach $26 billion from $23 billion last year. Karthik said growth is driven by healthcare, animation and game development sectors, which are growing faster than the overall IT-BPM industry. In terms of headcount, the contact center accounts for the bulk of employment in the entire IT-BPM industry.

Source: Manila Bulletin November 12, 2019 10:53 UTC