Dubbed the “Covid Info Line,” the system uses pre-recorded information and messaging through phone networks to share critical information in the refugees’ local language across the camps. The Covid Info Line also allows users to record questions, comments and share concerns with IOM that may be replied to - holding IOM more accountable to beneficiaries. As of June 2, over 26,000 Covid Info Line individual users have registered – leaving almost 20,000 messages for IOM from April 26. Meanwhile, over 61,000 Covid Info Line users received emergency warning system messages in the days leading up to Cyclone Amphan. Rohingya beneficiaries have used the communication channel to identify shelter, WASH and livelihood needs that, without the IVR system, would potentially go unnoticed.

Source: Dhaka Tribune June 05, 2020 15:00 UTC