Logo of Investment Development and Regulatory Authority Bangladesh CollectedStrengthening customer service and addressing harassment in insurance sector are IDRA's prime objectivesInsurance Development and Regulatory Authority (IDRA) has finally taken initiatives to address customer dissatisfaction in insurance sector through digitalization. Also as part of implementation of National Insurance Policy-2014, the regulator has taken initiative to launch Unified Messaging Platform (UMP). Through this, under the supervision of IDRA, insurance customers will receive their premium information and payment confirmation on each transaction through SMS, a top IDRA official said. In this regard, IDRA has circulated an instruction to all insurance companies on January 28 after consulting top insurance officials. UMP will bring transparency in the insurance sector and ensure customer rights that will help establish confidence in the insurance industry.

Source: Dhaka Tribune February 11, 2019 16:18 UTC