Journalist Lisa Freedman switched to Tesco Mobile after reading good reviews - and that's where her problems started. She explains how Tesco Mobile lost her telephone number and is unable to give it back to her. I have, however, yet to find a loveable mobile phone company, and, at the moment, I particularly dislike Tesco Mobile. Bad call: Consumer journalist Lisa Freedman switched to Tesco Mobile after reading good reviewsI decided to switch to Tesco Mobile after it received a five-star rating for customer service by the consumer magazine Which?. Offline: Tesco lost Lisa's Porting Authorisation Code (PAC) meaning she was unable to keep her old phone numberLet me tell you, losing your mobile phone number is a lot more troublesome than losing your passport or driving licence.

Source: Daily Mail November 01, 2023 12:38 UTC