"I felt like an afterthought," Macdonald told CBC Toronto. "[Hospitals] have more power than they know of when it comes to whether or not a patient in their care has a good experience or a bad experience," she said. Kate Macdonald, with her son Roy Ignacio, aims to conduct an Ontario-wide survey of new mothers in order to give feedback to hospitals. "I felt that I had come out of my birthing experience far better than what a lot of these women were saying. They also have a Community Engagement Council, a group made up of former patients and local residents to help "make the patient experience at St. Joe's the best it can be," according to the hospital's website.

Source: CBC News March 21, 2018 07:52 UTC