I had a loan with a company called Creation Finance which was paid off last month. As of today and eight phone calls to Creation Finance, I have not received my letter. First, why Creation Finance didn’t do what they said they would do. So your mortgage lender could – and apparently did – see that the Creation Finance loan was repaid. It really should not take a call from the media and the prospect of negative headlines for a company to get its basic customer service right.

Source: The Irish Times February 17, 2026 15:31 UTC