It was as if I was invisible, and not a potential customer. What made this experience particularly peculiar was the nature of banks -- customers weren’t a one-time done and dusted transaction. Corporations and businesses worldwide are increasingly moving towards a two-way communication instead of pushing their messaging onto new and existing customers. Furthermore, good customer service, especially towards potential customers, has repeatedly been confirmed to be paramount in the establishment of an enduring and successful business or brand. Sure, there’s talk of it at seminars, and morning meetings, but sub-par customer service and a lack of acknowledgment towards potential customers are not doing such establishments any favours.

Source: Dhaka Tribune December 10, 2018 15:33 UTC