It should be known that customers are looking for an organisation and by extension a leader willing to constantly translate ideas into good service that creates value in their lives. The above challenge introduces two key elements that a great leader should focus on: teamwork around innovation and research and development (R&D). Outdoor bondingAn organisation hires a consultant to facilitate team building activities and everybody goes home satisfied imagining that “a winning team has just been birthed”. While both are important, team building focuses on the formation of groups while teamwork concentrates on the functions of groups. Team building should go beyond the outdoor bonding session or creating groups that embrace a culture of innovation that works towards meeting the insatiable needs of the customer.

Source: Standard Digital April 29, 2019 22:41 UTC