Employees also said the deterioration in the quality of store staff didn’t start under Ahrendts but worsened during her tenure. “When you came to Apple, you could walk in and talk to someone who happens to be a musician or videographer on the side, really knowledgeable. They hire really nice people now, but they are much less technical.” During the Johnson era, sales associates got three weeks to a month of training; now they get about a week if they’re joining an existing store. Geniuses, who according to Glassdoor earn $22 an hour on average, were trained at Apple’s Cupertino, Calif., headquarters. Now they’re mostly trained in stores.

Source: Los Angeles Times May 07, 2019 23:11 UTC