Major banks, telecoms giants, energy suppliers and travel firms are burying their telephone numbers on obscure pages of their websites to deter customers from calling for help. Some firms even make customers fill out an online form or answer a series of questions before revealing their helpline number. ‘That is especially unforgivable for the telecoms companies.’Blocked: Customers have to click through six different pages on telecoms giant BT's website to find its phone number. This would give regulators such as Ofgem and Ofcom the power to fine firms who do not answer the phone within ten minutes. Amazon operates a chatbox and callback service which customers can access if they enter their number online.

Source: Daily Mail September 14, 2022 08:31 UTC