But ensuring those customers get their money back was a key condition of an agreement announced between the federal government and Air Canada yesterday. In exchange for the support, Air Canada has agreed to refund customers, restore regional routes and set limits on executive compensation, share buybacks and dividend payments. Customers who purchased directly from Air Canada must apply online using the airline's website. Air Canada said customers who already have accepted an Air Canada travel voucher or Aeroplan points as recompense will have the option to exchange these for a refund in their original form of payment. Air Canada said it tracks bookings by passenger name records (PNRs), which could be for an individual traveller or for a group.

Source: CBC News April 13, 2021 21:27 UTC