As an emotionally intelligent leader, Travis focused on people. Travis knew that digital transformation required time, not only for him but for his leaders and all others impacted by the transformation. Through Travis’ journey, one thing we can learn is what emotionally intelligent leaders do to affect change, in this case, a digital transformation. People Over ProcessThere is a key difference between change and transition that emotionally intelligent leaders know. A couple of years after the start of their transformation, Travis received a note from one of his senior leader stakeholders.

Source: Los Angeles Times August 28, 2023 12:32 UTC