How can I get So Energy to sort out our £524 bill problem? - News Summed Up

How can I get So Energy to sort out our £524 bill problem?


We have a longstanding problem with a missing payment to our energy provider ESB Energy, now part of So Energy. The change of ownership was poorly communicated and led to a breakdown of online systems for payment, as well as readings. This resulted in us paying our January bill of £524.82 bill by cheque. The money left our bank a month later but has never been credited to our energy account. So Energy acknowledged the issue, and apologised for the delay, but did nothing to actually resolve it.


Source: The Guardian July 04, 2022 17:13 UTC



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