We have a longstanding problem with a missing payment to our energy provider ESB Energy, now part of So Energy. The change of ownership was poorly communicated and led to a breakdown of online systems for payment, as well as readings. This resulted in us paying our January bill of £524.82 bill by cheque. The money left our bank a month later but has never been credited to our energy account. So Energy acknowledged the issue, and apologised for the delay, but did nothing to actually resolve it.

Source: The Guardian July 04, 2022 17:13 UTC