It’s an issue the Toronto couple say highlights the struggle for applicants to tackle a siloed and irresponsive immigration department, even to fix a simple mistake its staff made. His permanent residence card arrived Sept. 27. The couple immediately mailed the card back to the immigration department along with a request for a reissuance due to the mistake made by the officials. That document arrived in his portal on Sept. 13, after he had already responded to the email that asked for the address to mail his permanent residence card to. “It just confirms to me that parts of the immigration department are not communicating to each other.

Source: thestar December 31, 2021 11:01 UTC