The whole Uber process is largely human-free, with drivers interacting primarily with the automated management system embedded within the mobile app. How Uber drivers feel about their AI bossesRecent research from Penn State explored conversations between Uber drivers to try and understand how they feel about their AI bosses. Autonomous or notThe relationship is crucial, as the vast majority of Uber drivers revealed that they joined the platform because of the autonomy it offers. This inherent sense of fairness is crucial, as it underpins how people feel when they're managed by AI systems. While this environment may not be replicated entirely in other workplaces, our work environments are becoming more data-centric, and as such the rise of AI "managers" seems inevitable.

Source: Forbes May 08, 2018 13:25 UTC