There’s no denying Facebook had a rough 2018—and a fair share of negative press to go along with it. How a business responds to negative press can tell potential clients and investors, as well as the public at large, a lot about a company. So, what are the best steps for dealing with negative press? The more responsive you are to negative press, the more trust you can build, which can help stop the bleeding of your brand’s reputation. If it is worthwhile, the next step is to make sure you use carefully constructed, transparent, honest messages to convey your response.

Source: Forbes February 28, 2019 12:22 UTC