The slowdown in earnings from voice services has, however, been affected by a shift in Safaricom’s reporting structure. In the year ended March 2021, however, the firm said it had changed this, with voice revenues recognising only outgoing calls. The Sh22 trillion value of M-Pesa transactions was in comparison to Sh13.94 trillion over the year to March last year. Other than M-Pesa, Safaricom’s other key revenue stream that has been growing is data. Safaricom’s average revenue per user has over time risen to Sh758.7 per month in 2020 from Sh475 per person per month in 2010.

Source: Standard Digital May 18, 2021 05:00 UTC