Here are some ways retailers can use AI to build stronger customer relationships and drive loyalty:1. Personalised Recommendations:Thanks to AI, retailers can offer a more tailored shopping experience that makes customers feel seen and understood. Thanks to AI, retailers can avoid the dreaded out-of-stock situation and ensure that the items you want are always in stock. Retailers may increase the general security of their e-commerce platforms, increasing customer loyalty and happiness, by spotting and blocking fraudulent behaviour. As AI continues to evolve, retailers that can leverage its capabilities to drive sales, build customer loyalty, and enhance operational efficiency will be well-positioned for success in the future.

Source: Forbes May 24, 2023 18:10 UTC