Convenience And FlexibilityMillennials have grown up and matured with mobile technology and expect to be able to use it in every aspect of their life. They want to be able to make purchases, use social media, chat with friends, do online research and pay for products. Personalized ExperiencesIn order to appeal to this generation, retailers need to provide a seamless customer-facing retail experience. Whether this is online or in-store, millennials seek customer service professionals who understand their preferences and make recommendations tailored to their specific needs. This group of young people doesn’t turn to social media just to share their experience but to be engaged with as well.

Source: Forbes January 23, 2017 18:04 UTC