The budding companies enable customers to apply for reimbursement of their fare from Deutsche Bahn via an app if their train was delayed. READ ALSO: Why so many trains in Germany are lateThe paper procedure is considered cumbersome, even though the state-owned Deutsche Bahn group says that they are working on changing this. In general, customers can get 25 percent of their fare back from Deutsche Bahn if they arrive at their destination at least one hour late. In exchange for providing this service, refundrebel retains 16.5 percent of the refunded fare. READ ALSO: Deutsche Bahn to introduce its own 'Siri' to better assist customersThe founder of refundrebel, Nitz, said that this doesn't pose a threat to his business, though.

Source: The Local January 07, 2020 08:48 UTC