This is especially true for community banks, which naturally have fewer resources and smaller staff sizes than their larger counterparts. In truth, community banks have embraced change for decades. The most successful community banks (and banks in general) adapt to the 21st century, but they don't lose sight of a valuable, age-old skill — building trusted relationships. In my experience, consumers expect their local banks to care, so we must do that — care for the communities we serve. Technologies will come and go, but we must still remain local banks, ready to serve.

Source: Forbes December 03, 2019 13:07 UTC