Blake MorganYou might have heard some of how chatbots are revolutionizing customer experience and are being used in new ways every day. Chatbot technology is constantly improving, and it can be applied to a number of industries and has had success in just about every space. A handful of insurance companies are turning to chatbots to automate the process and remove red tape for an improved customer experience. Chatbots have also moved into the world of small business insurance to make the process easier by replacing its human insurance agents with chatbots using Facebook Messenger. One of the biggest downfalls to using chatbots for insurance is simply the change in mindset required for customers.

Source: Forbes June 08, 2017 20:15 UTC