Those now comprise 14.6% of total retail sales in the United States. Amazon.com excels at customer service. From the onset, he instructed his customer service managers to never settle for any outcome that was less than 100% customer satisfaction. The irony is, brick-and-mortar retail executives have learned nothing from Amazon’s success. Neither metric is expensive, given the potential for e-commerce to become a much larger part of total retail sales and current growth.

Source: Forbes January 31, 2020 04:30 UTC