As it turns out, augmented reality (AR) and virtual reality (VR) - technology that many of us associate with video games - may just be the key to revolutionizing the supply chain. AR improves the order picking processDHL employees are using AR to make the order picking process faster and less prone to error. AR and VR and customersIn 2012, Ikea released an app that allowed customers to view items in its stores using VR technology. Other companies are using VR headsets to allow customers to browse aisles in retail stores and warehouses. There are several steps in the supply chain process that can be improved in some way with AR and VR technology.

Source: Forbes February 25, 2018 10:07 UTC